Yes and yes.
Our process for vetting and onboarding a driver is:
Step 1: Personal Vetting
We personally review each and every application to determine if you're a good candidate. We look for compassion and a desire to help others. For those qualified we then meet in person to further vet.
Step 2: On-site interview, vehicle inspection, and background check
Eligible candidates will need to pass our 19 point vehicle inspection and certification. They will go through a comprehensive background check, and we will check their driving records.
Step 3: Online and hands-on training
All Onward Drivers are required to enroll in and complete rigorous online and hands-on training, including a dementia training and certification course. The training involves learning proper wheelchair transfers, how to properly stow a wheelchair or a walker, how to communicate with seniors, and defensive driving techniques.
We know that you need to be able to trust our drivers. To date, less than 5% of all applicants have been hired.
In addition, following the initial appointment and then at periodic intervals, we'll conduct surveys to gather additional feedback as we want to ensure our drivers are appreciated and provide great service.