Onward charges an hourly rate of $45 plus $2.50 per mile. There is a one hour minimum and any additional time is prorated by the minute. Tolls or parking charges that occur will be added to the final charge.
Riders will incur a +$20 surcharge for rides where:
Pick-up and/or drop-off occurs between the hours of 7:00 p.m. and 6:59 a.m.;
The ride is completed on any of the following holidays: New Year’s Day (January 1), Martin Luther King, Jr. Day (third Monday in January), Memorial Day (last Monday in May), Independence Day (July 4), Labor Day (first Monday in September), Thanksgiving Day (Fourth Thursday in November), or Christmas Day (December 25); and/or
The ride requires the driver to pick-up or drop-off a rider at any airport.
Because we want to compensate our drivers fairly for their time, the following cancelation penalties apply:
+$45 No show fee
+$25 Late Cancellation (Less than 2 hours before pick up)
Tips can be added after a trip by inputting the amount into the app or by calling our concierge (510-771-7171).
When you create your account, we will store your credit card securely with our payment provider partnerStripe. After the ride is complete you will be charged for the ride and will receive an email receipt.