Cancelation

It’s important that when you commit to a ride, you uphold that commitment as our riders - and Onward Rides - are counting on you. If you need to cancel, we understand but it will result in a small penalty.

  • All drivers start with a Reliability Badge of Gold
  • If a driver cancels a committed ride and we are unable to find another driver or it is within 24 hours, their Reliability Badge will be demoted to Silver
  • When at a badge status of Silver, if a driver successfully completes 50 rides their status will return to Gold
  • If another committed ride is canceled while a driver has a badge status of Silver, the driver will be on a 30 day probation period and receive no rides
  • After 30 days, the driver will be contacted by Onward Rides and a decision will be reached together on their ability to once again receive ride requests

Tardiness

Similar to canceling a ride, it’s important that commitments are fulfilled successfully. If you’re running late, we understand but it will result in a small penalty.

  • All drivers start with a Reliability Badge of Gold
  • If a driver is late twice, their Reliability Badge will be demoted to Silver
  • If a driver is late a third time, while their badge status is Silver, the driver will be on a 30 day probation period and receive no rides
  • When a driver successfully completes 50 rides, their status will return to Gold
  • If you are running late for a ride, please immediately notify Onward Rides dispatch (510-771-7171)

Tips

  • Our riders form close, companionship relationships with their drivers and may want to give a tip but unfortunately, due to the nature of our riders, it is important that no tips are accepted
  • Riders of the senior demographic often have difficulty with their memory, counting money or tracking their money, causing accidental over/under tipping or confusion around tipping expectations
  • This policy is for the sound mind of both the rider and driver
  • Never ask the rider for any additional fees; if the drive changes from the planned route/time, notify Onward Rides

Going Off Platform

  • Soliciting riders for any services outside of Onward Rides is forbidden
  • Drivers with Onward Rides are never allowed to drive Onward Rides riders outside of the Onward Rides system and platform
  • If a driver conducts business with a rider outside of the Onward Rides business, they will be released as a driver immediately
Did this answer your question?