When you enter the app, you will see all rides that are available for you to pick up on the Requests Tab. Until you’ve updated your ride preferences, all available rides across all days and locations in the Bay Area will show up here.
Reviewing Ride Details
To accept a ride, click into the rider card to first review the ride details. You will want to review all information on a ride card prior to committing to a ride.
Within the Rider Details, you will always see basic information about the ride including: date and time of the trip, if it’s a roundtrip or one way and the estimated payout. Typically, you will all see details around the location and location instructions as well as details about the rider.
Details about the rider include how much assistance they will need based on their mobility level as well as note any hearing, vision or cognitive impairments.
Below the Rider Details you will also see Ride Notes. Within Ride Notes, you will find important extra information. For example, this may include things like if the rider is having a procedure and will be mildly sedated, if the rider wants to make extra stops on their journey, if there is a driver gender or car preference.
Once you've reviewed all details and feel confident that it's a perfect drive for you, you can swipe to accept the ride. Rides you've accepted or been assigned, by talking with our Ops team, can all be found under the Upcoming Tab.
Please note that payment setup is required prior to accepting your first ride.
If you like, you're able to set this up prior to reviewing any rides by clicking on the icon in the top left corner and going to "Payment" from the menu. You will be asked to set up your Stripe payment account - which is how you will get paid directly into your bank account. When setting this up, you will be redirected to a Stripe page where you will be asked several questions that ensure you're able to be paid electronically. Please make sure to have your bank account information ready.
You can also set this up upon accepting your first ride. The process for setup will be exactly the same as outlined above. Once your payment information is complete, you will need to accept your ride again.
It's important to note, the first payment through Stripe can take up to 10 days to complete. And all payments after the first should arrive within 4 days.