Using the Driver Email
For any general questions, or if you aren't sure who is best to contact, please use email@example.com. You can use this email to ensure an Onward Team Member will see your issue and respond accordingly.
Headed out of town?
No problem - and enjoy your time off! But before heading out for vacation, we'd like you to message firstname.lastname@example.org with the dates that you'll be out of town so myself and Ben know you'll be gone. This allows us to skip notifying you of rides so you can have a peaceful time off.
Communicating with Sarah
Sarah oversees all driver hiring, policies and procedures.
For all driver team applicants and those going through onboarding, please use Sarah as your primary point of contact. All communication during this phase will be by text, email and video interviews (FaceTime or Google Meet).
Once hired, if drivers have any issues while working with Onward Rides, feedback, rider stories or are in violation of any agreed Standards & Policies, contact with Sarah can be made by phone or text at: (415) 469-1694.
Communicating with our Ops Team
Our Ops Team oversees all logistics with rides.
Our Ops team, Ben and Amanda, take the majority of rider calls and review all scheduled rides as well as ensures rides are picked up by drivers. Whenever you have a question about your upcoming ride or rider, they are the best people to speak with and can be reached by phone or text at: (510) 771-7171.
When rides come in last minute or we need help fulfilling a ride, our Ops Team will reach out to you directly through text message. If this ride is during a time that you're busy, is too far out of your area or simply isn't a ride you want to complete, that's no problem. The most important thing to keep in mind is letting them know as soon as you can whether or not you'll be able to help out the rider.