We have heard from our healthcare partners that patients are delaying care and ending up in the hospital or ER due to a lack of transportation to important appointments such as dialysis. With that in mind, Onward has developed a protocol for transporting COVID+ patients. Select drivers may opt in to training to transport this rider population.

The high level protocol for the drivers who have opted into this program is as follows:

Before the ride - Gather Supplies and Don PPE

  • Ensure you have all necessary Personal Protective Equipment (PPE), rider comfort items, and cleaning supplies.

    • N95

    • KN95 for the rider

    • Gloves

    • Rider blanket

    • Cavicide (cleaning spray)

    • Rubbing Alcohol or Disinfectant

    • Trash bags

  • Once you've arrived at the pick up location and before making contact with your rider, don all necessary PPE following the donning protocol.

During the ride

  • Use gloves when helping the rider into and out of the vehicle and if folding walkers and wheelchairs.

  • Best case scenario (When weather and driving conditions permit)

    • Keep all 4 windows open

    • Sit on opposite sides of the car, keep your N95 mask over your nose and mouth for the entire ride, and ensure the patient wears their KN95.

  • Next best scenario (When weather and driving conditions are less than optimal)

    • Keep 2 windows open - Ideally the front right and left rear – to maximize the fresh air flow

    • Sit on opposite sides of the car, keep your N95 mask over your nose and mouth for the entire ride, and ensure the patient wears their KN95.

  • Considerations

    • Keep your distance as much as possible

    • Leave the front seat empty at all times

    • Use proper PPE if handling the rider’s belongings

Exiting the vehicle

  • Continue using your PPE (gloves, N95, and rider’s mask)

    • Ask rider to stay in vehicle during walker or wheelchair configuration

  • Should your passenger need assistance exiting the vehicle, provide an appropriate level of assistance.

After the ride - Before driving away, be sure to complete the following

  • Continue using your PPE

  • Cleaning your vehicle

    • Open all 4 windows and doors in order to air out your car.

    • Wear gloves while disinfecting high touch surfaces (e.g., door handles, seat belt buckles, window buttons, trunk, etc.) with alcohol wipes.

    • Use disinfectant spray to sanitize other areas of the vehicle.

  • Dispose of cleaning material and PPE using the provided trash bags.

  • After disinfection and disposal of potentially contaminated items, be sure to wash your hands for 20 seconds or use hand sanitizer that contains at least 60% alcohol.

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