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Riders: Frequently Asked Questions
Riders: Frequently Asked Questions
Learn the details of the Onward service
16 articles in this collection
Written by
Michael Lewis
and
Sarah Pontier
Choosing Onward
What Onward is Doing About COVID-19
Onward takes the Coronoavirus seriously.
Written by
Michael Lewis
Updated over a week ago
Does my parent need this?
Why to use Onward
Written by
Michael Lewis
Updated over a week ago
How is Onward different from Uber/Lyft or a Taxi?
Why use Onward instead of a taxi or car service?
Written by
Michael Lewis
Updated over a week ago
Are drivers vetted and trustworthy?
How and why we vet companions
Written by
Michael Lewis
Updated over a week ago
What background checks does Onward conduct on the drivers?
What are Onward's checks on the drivers
Written by
Michael Lewis
Updated over a week ago
About the Onward Referral Program
“Give $20 and Get $20”
Written by
Michael Lewis
Updated over a week ago
Should I do a Roundtrip or 2 One-Way Trips?
A look at the differences between two scenarios
Written by
Michael Lewis
Updated over a week ago
Wheelchair Accessible Vehicles and Onward
Does Onward provide WAV service?
Written by
Michael Lewis
Updated over a week ago
Payments
How much does Onward cost?
Our pricing explained in detail
Written by
Michael Lewis
Updated over a week ago
Charges for Waiting Time
How does Onward charge when a driver is waiting?
Written by
Michael Lewis
Updated over a week ago
Ordering and Managing a Ride
Are you in my area?
Where Onward operates
Written by
Michael Lewis
Updated over a week ago
Rider Alteration Policy
What happens if you need to change the time of your ride?
Written by
Michael Lewis
Updated over a week ago
Rider Cancellation Policy
Cancellations
Written by
Sarah Pontier
Updated over a week ago
How much notice needs to be given to book a ride?
All rides are scheduled, this the amount of lead time required
Written by
Michael Lewis
Updated over a week ago
Can I get the same driver each time?
How the ongoing relationship between driver and rider works
Written by
Michael Lewis
Updated over a week ago
Miscellaneous
Where is the Onward Office?
Where is the team operating?
Written by
Michael Lewis
Updated over a week ago