Riders: Frequently Asked Questions

Choosing Onward

What Onward is Doing About COVID-19

Onward takes the Coronoavirus seriously.

E

Written by Eric Liddle
Updated over a week ago

Does my parent need this?

Why to use Onward

E

Written by Eric Liddle
Updated over a week ago

How is Onward different from Uber/Lyft or a Taxi?

Why use Onward instead of a taxi or car service?

E

Written by Eric Liddle
Updated over a week ago

Are drivers vetted and trustworthy?

How and why we vet companions

E

Written by Eric Liddle
Updated over a week ago

What background checks does Onward conduct on the drivers?

What are Onward's checks on the drivers

E

Written by Eric Liddle
Updated over a week ago

Should I do a Roundtrip or 2 One-Way Trips?

A look at the differences between two scenarios

E

Written by Eric Liddle
Updated over a week ago

Wheelchair Accessible Vehicles and Onward

Does Onward provide WAV service?

E

Written by Eric Liddle
Updated over a week ago

Payments

How much does Onward cost?

Our pricing explained in detail

E

Written by Eric Liddle
Updated over a week ago

Charges for Waiting Time

How does Onward charge when a driver is waiting?

E

Written by Eric Liddle
Updated over a week ago

Ordering and Managing a Ride

Are you in my area?

Where Onward operates

E

Written by Eric Liddle
Updated over a week ago

Rider Alteration Policy

What happens if you need to change the time of your ride?

E

Written by Eric Liddle
Updated over a week ago

Rider Cancellation Policy

Cancellations

E

Written by Eric Liddle
Updated over a week ago

How much notice needs to be given to book a ride?

All rides are scheduled, this the amount of lead time required

E

Written by Eric Liddle
Updated over a week ago

Can I get the same driver each time?

How the ongoing relationship between driver and rider works

E

Written by Eric Liddle
Updated over a week ago

Miscellaneous

Where is the Onward Office?

Where is the team operating?

E

Written by Eric Liddle
Updated over a week ago