Riders: Frequently Asked Questions

Learn the details of the Onward service

15 articles in this collection
Written by Michael Lewis and Stephanie Bledsoe

Choosing Onward

Does my parent need this?

Why to use Onward

Written by Michael Lewis
Updated over a week ago

How is Onward different from Uber/Lyft or a Taxi?

Why use Onward instead of a taxi or car service?

Written by Michael Lewis
Updated over a week ago

Are drivers vetted and trustworthy?

How and why we vet companions

Written by Michael Lewis
Updated over a week ago

What background checks does Onward conduct on the drivers?

What are Onward's checks on the drivers

Written by Michael Lewis
Updated over a week ago

About the Onward Referral Program

“Give $20 and Get $20”

Written by Michael Lewis
Updated over a week ago

Should I do a Roundtrip or 2 One-Way Trips?

A look at the differences between two scenarios

Written by Michael Lewis
Updated over a week ago

Wheelchair Accessible Vehicles and Onward

Does Onward provide WAV service?

Written by Michael Lewis
Updated over a week ago

Payments

How much does Onward cost?

Our pricing explained in detail

Written by Michael Lewis
Updated over a week ago

Charges for Waiting Time

How does Onward charge when a driver is waiting?

Written by Michael Lewis
Updated over a week ago

Ordering and Managing a Ride

Are you in my area?

Where Onward operates

Written by Michael Lewis
Updated this week

Rider Alteration Policy

What happens if you need to change the time of your ride?

Written by Michael Lewis
Updated over a week ago

Rider Cancellation Policy

Cancellations

Written by Stephanie Bledsoe
Updated over a week ago

How much notice needs to be given to book a ride?

All rides are scheduled, this the amount of lead time required

Written by Michael Lewis
Updated this week

Will my parent get the same driver each time?

How the ongoing relationship between driver and rider works

Written by Michael Lewis
Updated over a week ago

Miscellaneous

Where is the Onward Office?

Where is the team operating?

Written by Michael Lewis
Updated over a week ago