Riders: Frequently Asked Questions

Learn the details of the Onward service

16 articles in this collection
Written by Michael Lewis and Sarah Pontier

Choosing Onward

What Onward is Doing About COVID-19

Onward takes the Coronoavirus seriously.

Written by Michael Lewis
Updated over a week ago

Does my parent need this?

Why to use Onward

Written by Michael Lewis
Updated over a week ago

How is Onward different from Uber/Lyft or a Taxi?

Why use Onward instead of a taxi or car service?

Written by Michael Lewis
Updated over a week ago

Are drivers vetted and trustworthy?

How and why we vet companions

Written by Michael Lewis
Updated over a week ago

What background checks does Onward conduct on the drivers?

What are Onward's checks on the drivers

Written by Michael Lewis
Updated over a week ago

About the Onward Referral Program

“Give $20 and Get $20”

Written by Michael Lewis
Updated over a week ago

Should I do a Roundtrip or 2 One-Way Trips?

A look at the differences between two scenarios

Written by Michael Lewis
Updated over a week ago

Wheelchair Accessible Vehicles and Onward

Does Onward provide WAV service?

Written by Michael Lewis
Updated over a week ago

Payments

How much does Onward cost?

Our pricing explained in detail

Written by Michael Lewis
Updated over a week ago

Charges for Waiting Time

How does Onward charge when a driver is waiting?

Written by Michael Lewis
Updated over a week ago

Ordering and Managing a Ride

Are you in my area?

Where Onward operates

Written by Michael Lewis
Updated over a week ago

Rider Alteration Policy

What happens if you need to change the time of your ride?

Written by Michael Lewis
Updated over a week ago

Rider Cancellation Policy

Written by Sarah Pontier
Updated over a week ago

How much notice needs to be given to book a ride?

All rides are scheduled, this the amount of lead time required

Written by Michael Lewis
Updated over a week ago

Will my parent get the same driver each time?

How the ongoing relationship between driver and rider works

Written by Michael Lewis
Updated over a week ago

Miscellaneous

Where is the Onward Office?

Where is the team operating?

Written by Michael Lewis
Updated over a week ago